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Amdocs Unveils Next-Gen Suite CES26 at MWC 2026
In a pivotal move, Amdocs has launched CES26, a significant update to its Customer Experience Suite, at the Mobile World Congress 2026. CES26 integrates AI-led automation across customer, billing, network operations, and more, aiming to support telecom operators with autonomous networks. Delivered as part of Amdocs' agentic operating system, aOS, the suite enables service providers to simplify operations and scale efficiently.
CES26 brings agent-driven enhancements in BSS and OSS domains, embedding AI agents to drive decision-making and automation. It offers a range of services from technical support to billing, with high scalability and hybrid fulfillment capacities. The suite's modular nature includes flexible deployment, supporting diverse connectivity services and network technologies.
This development marks a step towards telco network autonomy, leveraging AI and agentic capabilities to provide seamless operations. CES26 features closed-loop automation and real-time inventory synchronization, promoting coordinated cross-domain actions. Amdocs will showcase this at MWC Barcelona.
R. H.
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