Telkom South Africa Modernizes with Amdocs Cloud-Native Platform

Amdocs has successfully completed the modernization of Telkom South Africa's business support systems, impacting around 25 million subscribers. This significant upgrade transitions Telkom's legacy systems to Amdocs' cloud-native Customer Experience Suite (CES), a platform designed to enhance innovation and agility.

The updated platform features cloud-native architecture with open APIs and 5G capabilities. It facilitates faster service launches and streamlined operations, providing a seamless, personalized customer experience across digital and assisted channels. This transformation aligns with Telkom's strategy to become a more agile, data-driven entity that responds to evolving consumer needs.

A key component of this transformation is the integration of Amdocs Studios' digital commerce and care solutions, which incorporate microservices and user interface accelerators. This strategy enables Telkom to engage more deeply with customers, enhance flexibility, and position itself at the forefront of digital innovation.