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Forum on Swift Response to Public Complaints Opens in Beijing
The 2026 Beijing Forum on Swift Response to Public Complaints commenced on Monday. It highlighted research, city hotline service reports, and global urban governance case studies. A central feature is Beijing's 12345 hotline, a unified platform for government services covering utilities, transport, healthcare, and housing.
Since its inception in 2019, the hotline has transformed into a smart governance hub, leveraging big data and AI. Handling around 200 million requests, it contributes insights for policy decisions, aiming to improve urban services. The forum emphasizes digital technology and AI during its two-day span.
Participants view this event as a learning opportunity from Beijing's urban governance model. Scheduled discussions include parallel sessions and community visits, offering insights into practical public service implementations.
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