Huawei Explores New Avenues for Telcos in the Agentic Era

At MWC Barcelona 2026, Huawei's Carrier Business President, Eric Yang, emphasized the transformative potential of the agentic era for telecommunication carriers. Carriers are encouraged to integrate intelligent capabilities into core business segments, such as consumer services and internal operations, to find deterministic paths to success.

Innovative AI applications in home and consumer services can revolutionize customer experiences. Carriers can transition from passive to proactive service models through enhanced network management and AI-driven services. This shift allows users to enjoy seamless control over network functions such as gaming and video streaming with voice commands.

Consistent AI-powered services ensure seamless user experiences across various devices and scenarios. This enhances user engagement, offering high-speed access and intelligent features regardless of location.

Internally, AI can enhance operational efficiency and user experiences, laying the groundwork for B2B transformations. Carriers are poised to support industry clients in secure and reliable scenarios, driving digital and intelligent transformations.