Level AI Recognized as Pioneer in Customer Analytics by CMP Research

Level AI, based in Mountain View, announces its recognition as a Pioneer in the CMP Research Prism for Customer Analytics. This assessment, crafted by CMP Research, a Customer Management Practice division, acknowledges Level AI's capabilities in enhancing customer contact and Experience (CX) through analytics.

Out of fifteen evaluated providers, Level AI emerged as a pioneer, assessed on criteria including user feedback and marketplace data. CEO Ashish Nagar emphasized their mission to empower contact centers with AI-driven insights. Notably, their iCSAT tool showcases innovation by automatically assessing customer satisfaction.

Nicole Kyle, CMP Research's Managing Director, highlighted the Prism's role in guiding leaders through the complex tech landscape, aiding decision-making in CX investment. Upcoming assessments will expand on chatbot technology and quality management.