Precisely Unveils Agentic AI in EngageOne RapidCX Platform

Precisely has launched new agentic AI features within its EngageOne RapidCX customer communications platform. The update includes three new AI agents—Sentiment Analysis, Contextual Rewrite, and Readability—and AI Intelligent Search. These tools aim to simplify content creation, enhance communication quality, and ensure compliance without losing user control.

These AI agents address challenges in regulated industries like finance and telecommunications, where teams spend significant time searching for information. The new agents analyze, rewrite, and optimize communications, saving time and reducing regulatory risks. The AI Intelligent Search helps employees quickly find templates and brand assets, ensuring brand consistency.

By integrating these AI technologies, Precisely aims to improve communication workflows, preserve user oversight, and reduce risks. Customers can opt-in for these features, ensuring governance and risk management alignment.