Precisely Named Major Player in 2026 IDC MarketScape Assessment

Precisely Software Limited has been designated a Major Player in the IDC MarketScape's 2026 Vendor Assessment for Worldwide Intelligent Customer Communication Management. Evaluated among 13 vendors, Precisely was highlighted for its strong AI strategy, data integrity, and personalization capabilities. The company's EngageOne™ RapidCX platform was noted for combining AI with enterprise controls, supporting organizations in regulated industries.

EngageOne™ RapidCX employs governed AI models, addressing the need for speed and secure control in regulated industries like banking and telecom. The platform offers AI agents suggesting actions, which require human approval, thus ensuring accountability. Precisely has expanded its agent set, offering new features such as Communication Builder and Compliance Risk Scoring.

Data integrity and privacy are central to EngageOne™ RapidCX, providing enhanced data quality and personalization through integration and governance capabilities. It supports global regulatory standards, which include GDPR and CCPA compliance.