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Tata Communications and NiCE Forge Partnership for AI-Driven Contact Centre Transformation
Tata Communications and NiCE have announced a strategic alliance aimed at reshaping contact centre operations through AI-powered customer engagement. The collaboration combines Tata Communications Kaleyra's Customer Interaction Suite with NiCE's CXone Mpower platform. This integration seeks to enhance customer experiences by providing intelligent, automated, and personalized interactions on a global scale.
The solution leverages Tata Communications' robust infrastructure and NiCE's AI capabilities to offer secure and scalable customer experiences across over 190 countries. Enterprises can now modernize contact centres, improving operational efficiency and customer loyalty.
This partnership aims to accelerate digital transformation, turning customer service operations into proactive AI-powered growth engines. The inclusion of Tata Communications Kaleyra TX Hub further simplifies the process by enabling seamless transition to modern AI platforms while maintaining service continuity.
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