Vivo Enhances OSS Modernization with Amdocs CES2X Upgrade

Amdocs, a leading provider of software and services for communications and media companies, has announced a significant collaboration with Vivo. The partnership focuses on renewing Vivo's Managed Services for Amdocs Customer Experience Suite (CES) operations and upgrading to the CES2X platform. This move is designed to enhance operational capabilities required for business growth, ensuring performance and stability.

The initiative involves evolving Amdocs' CES platform and modernizing Vivo's OSS systems, improving service activation, inventory, and provisioning. This upgrade aims to deliver more agile operations, faster response times, and increased order processing efficiency. The transition to CES2X establishes a modern technology foundation, positioning Vivo for future digital transformation and automation.

Fernando Paes Campos, Executive IT Director at Vivo, emphasizes that the modernization was completed on schedule without operational disruption, highlighting the maturity of the Vivo-Amdocs partnership. Anthony Goonetilleke of Amdocs notes Vivo's trust in Amdocs' ability to support growth and customer experience excellence.