NFON accelerates partner business for AI and solutions-based growth

NFON accelerates partner business for AI and solutions-based growth

• NEXUS CONNECT 2026 signals start of next implementation phase – with over 250 partners
• NEXUS partner programme and modular license model form core elements of NFON Next 2027 strategy programme
• Hackathon supports year kick-off with clear focus on partner enablement for market launch of AI portfolio

Munich, 29 January 2026 – NFON AG, a leading European provider of integrated business communications with a focus on AI-based applications, has reached a further milestone in the implementation of its NFON Next 2027 strategy programme. With the launch of its modular licence model and its NEXUS partner programme, NFON is concretising the measures introduced in financial year 2025 to further develop its product portfolio, simplify commercial set-up and strengthen partner enablement. NEXUS CONNECT 2026 provides the central framework to operationally activate and implement these innovations together with a strong partner ecosystem – represented by more than 250 participating partners.

Andreas Wesselmann, CEO of NFON AG, comments: “NEXUS CONNECT 2026 signals a further important step for NFON and its partners. This event marks an innovation-driven transformation from traditional cloud telephony to AI-based business communications. The solutions-orientated product portfolio strengthens existing customer and partner relationships and at the same time opens up access to new market segments and strategic partners. The Partner Day makes visible what NFON has built up technologically, strategically and organisationally, and at the same time marks the start of our next joint growth phase.”

Scaling AI-based business communications

With NFON Next 2027, NFON is pursuing the goal of establishing itself as the leading provider of AI-based business communications in Europe. The transformation process combines technological and organisational development with commercial scaling.  NFON has laid the key foundations for this by expanding its AI portfolio (Nia, AI Essentials, Nia FrontDesk), integrating botario and expanding partnerships on a targeted basis.

With the modular licence model and the NEXUS partner programme, NFON is refining the operational implementation focus of its strategy. The aim is to reduce portfolio complexity, standardise sales and cooperation models and create a consistent foundation for collaboration with partners. The licence model is based on packaged licences for business telephony that reflect different user roles and usage scenarios and integrate both core telephony functions and AI-based services such as AI Essentials. NEXUS combines partner roles and commission models into a single partner programme and supplements these with structured support offerings for sales, implementation and scaling. In this way, NFON creates the basis to systematically enable partners to realise and market scalable solutions.

“This is a key lever to bring AI-based services to the market ready for use,” notes Alexander Wettjen, Executive Vice President Sales and Marketing: “These new commercial structures give our partners maximum transparency and flexibility while precisely reflecting customer needs. AI is not an add-on but a natural part of our offering: clearly positioned, convincingly communicable and sustainably monetisable for our partners and NFON.”

AI as an innovative and integral part of the service portfolio

AI is firmly embedded in NFON’s product and technology roadmap: AI-based applications form an integral part of existing portfolio areas, drive their continuous development and form the connecting element for seamless customer experience. The service portfolio is structured along clearly defined product portfolio areas: Business Telephony, Intelligent Assistant and Customer Engagement.

• Business telephony forms the stable technological and commercial foundation. Continuous expansion ensures that growing integration requirements and the use of AI-based applications are built on a reliable platform. A visible example is the roll-out of AI functions such as call transcription and call summaries on desk phones, enabling the broad, device-independent use of AI-based productivity functions for the first time.
• In the Intelligent Assistant product portfolio area, NFON is driving the scaling of AI-based automation. Standardised AI agents and close integration with voice and chat channels enable rapid implementation and deep integration into the communications portfolio.
• The Customer Engagement area addresses growing requirements across the entire customer interaction spectrum. AI functions support more efficient processes, improved reachability and cross-channel integration throughout the entire customer life cycle.

The offering is complemented by integration solutions that enable connection to existing IT and process landscapes and support the portfolio-wide use of AI-based functions in customer-specific ecosystems.

Partner enablement as a key success factor

The successful implementation of NFON’s strategic orientation is closely linked to the systematic enablement of partners. NEXUS CONNECT 2026 provides the operational framework for this, including integration and scaling across the portfolio areas. A preceding hackathon made this ambition tangible: in an intensive hands-on format, more than 60 partners worked for a full day alongside NFON experts on real-world use cases – ranging from configuring AI-based functions as well as voice and chat automation through to contact centre scenarios. As a consequence, enablement refers to co-creation with direct implementation, rather than training.

The close integration of technology, partners and organisation is a key success factor for the next phase. NFON’s renewed certification as a Top Employer 2026 underscores the company’s commitment to combining high-performance and scalable structures with a strong corporate culture and high employee retention. It confirms that NFON has established the organisational foundation to successfully deliver transformation, growth and innovation on a long-term basis.

Andreas Wesselmann sums up: “Artificial intelligence is fundamentally changing business processes and models. NFON is consistently integrating AI into its platform, its products and its business logic. However, success is not determined by technology alone, but by its joint market penetration together with our partners. For NFON, 2026 will be characterised by the interplay of scaling, monetisation and partner enablement.”


Investor Relations contact
NFON AG
Friederike Thyssen
Vice President Investor Relations & Sustainability
+49 89 45300-449
ir-info@nfon.com


Media contact
NFON AG
Thorsten Wehner
Vice President Public Relations
+49 89 45300-121
thorsten.wehner@nfon.com

About NFON AG

NFON is a leading European provider of integrated business communications with a focus on AI-based applications. The company, which is listed in the Prime Standard segment of the Frankfurt Stock Exchange, has nine branch operations and works together with over 3,000 partners. Every day, NFON supports around 55,000 business customers in Europe with intuitive communication solutions that make their businesses more efficient and flexible. NFON is active as a licensed telecoms company in 15 European countries.

As a long-term partner for small and medium-sized businesses, NFON combines technological innovation with user-friendly and efficient business communication solutions. With both AI-based technologies and operational excellence, NFON enables companies to harness the full potential that artificial intelligence offers – for optimised processes, more precise customer interactions and new growth opportunities.

With its core product, the smart cloud communications platform, NFON offers hassle-free voice calls, simple video conferencing and seamless integration of CRM and collaboration tools for small and medium-sized companies. All of NFON’s cloud services are operated in certified data centres in Germany, with 100% of their energy needs covered by renewable sources.

http://www.nfon.com/


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