NFON confirms preliminary results for 2025 – profitability improves, AI solutions drive business growth

NFON confirms preliminary results for 2025 – profitability improves, AI solutions drive business growth

Munich, 16 April 2026 – NFON AG, a leading European provider of integrated business communications with a focus on AI-based applications, confirms its preliminary results announced on 26 February 2026 with the publication of its audited figures for the financial year 2025. Consolidated revenue rose to EUR 89.1 million (2024: EUR 87.3 million). Adjusted EBITDA grew to EUR 12.6 million (2024: EUR 12.3 million), slightly above the guidance range. Recurring revenue amounted to EUR 82.0 million and accounted for 92.1% of total revenue (2024: 92.9%). This confirms the strong stability of NFON’s subscription-based business model.

Andreas Wesselmann, Chief Executive Officer of NFON AG, comments: “2025 was a year of stable operational performance and important strategic progress for NFON. In a market environment that remains challenging and given dynamic growth in the artificial intelligence space, we are consistently focusing on solutions that deliver clear business value for our customers. At the same time, we are strengthening our position as a European provider. 2026 will be characterised by the scaling of our AI-based solutions and the execution of our NFON Next 2027 strategy.”

In the financial year 2025, NFON continued to advance its transformation as part of the Group’s NFON Next 2027 strategy. The aim is to evolve into an integrated platform for AI-based business communications that addresses specific use cases in customer service and corporate communications and is geared towards the efficient execution of core communication processes. Key building blocks include AI-based solutions that enable automated and intelligent customer interactions, ensure 24/7 availability through AI agents, integrate seamlessly into existing operational systems with minimal implementation effort, and provide data-driven insights into customer behaviour as well as intelligent assistance functionalities. This enables companies in managing their communication processes more efficiently and at greater scale. These approaches are implemented through products such as Nia (NFON Intelligent Assistant), Nia FrontDesk and AI Essentials, which are already operational and in use by customers today.

The number of installed seats of the cloud telephony solutions amounted to 647,384 as at the year-end (2024: 665,449). Based on the final calculations, blended ARPU was adjusted from EUR 9.91 to EUR 10.01 compared with the preliminary figures (2024: EUR 9.89), thereby continuing its positive trend.  Overall, this performance shows that NFON was able to further grow its average revenue per seat despite a reduction in the number of seats. This underscores NFON’s strategic focus on increasing value creation within its existing customer base.

For the financial year 2026, NFON expects a moderate improvement in business performance given a still challenging macroeconomic environment. Underlying markets are developing positively from a structural perspective, but continue to be shaped in the short term by macroeconomic and geopolitical uncertainties. Growth momentum is expected to derive especially from the Intelligent Assistant and Customer Engagement portfolio segments as well as from efficiency measures under the NFON Next 2027 programme. In addition, the company plans further targeted investments in the scaling of AI-based solutions. For 2026, NFON forecasts total revenue growth in the low to mid-single-digit percentage range (2025: 2.0%). Adjusted EBITDA is expected to amount to slightly above EUR 12 million (2025: EUR 12.6).

The full and audited report for the financial year 2025 is available for download on the NFON AG website in the Investor Relations section.


Investor Relations contact
NFON AG
Friederike Thyssen
Vice President Corporate Affairs & Investor Relations
+49 89 45300-449
ir-info@nfon.com

Media contact
NFON AG
Thorsten Wehner
Vice President Public Relations
+49 89 45300-121
thorsten.wehner@nfon.com


About NFON AG
NFON AG is Europe’s trusted partner for AI-based business communications. Founded in 2007 and headquartered in Munich, NFON enables companies to transform their communications using secure, scalable and AI-based technologies.

Its integrated portfolio combines solutions in Business Telephony, Intelligent Assistant and Customer Engagement to help companies manage conversations, automate workflows and enhance the customer experience. By integrating AI into core communication processes, NFON enables smarter, data-driven interactions for organisations of all sizes.

With its own subsidiaries in key European markets – including Germany, Austria, the United Kingdom, Italy, Spain, France, Poland, Portugal and Kosovo – NFON develops and operates its solutions in Europe, ensuring the highest standards of data protection, security and full GDPR compliance.

Driven by its mission to rethink business communications and to inspire and connect people to grow sustainably together, NFON is shaping the future of secure, intelligent business communications “made in Europe”.

For more information, please visit: https://corporate.nfon.com/en/
For Germany: https://corporate.nfon.com/de/


Disclaimer
This notification is provided for information purposes only and constitutes neither an offer to sell nor an invitation to buy or subscribe for the company’s securities. The securities discussed in this notification are not and will not be registered under the US Securities Act of 1933 as amended (“US Securities Act”) and are only permitted to be sold or offered for purchase in the United States of America after prior registration or on the basis of an exemption under the US Securities Act. No public offer of the securities discussed in this notification will be made in the United States of America and the information contained in this notification does not constitute an offer to buy securities. This notification is not intended for direct or indirect distribution, publication or dissemination to or within the United States of America, Australia, Canada, Japan or other countries in which the distribution of this notification is unlawful, or to US persons.